Refund & Cancellation Policy

• You can cancel at any time in Settings → Billing. Your plan stays active until the end of the period you paid for, then your organization moves to the Free plan.
• Or simply don’t renew: an unpaid plan gets a 3-day grace period and then moves to Free.
• Moving to Free never deletes your data. To delete your account and data, see our Privacy Policy.

• Your first payment, within 7 days. If you pay for a plan for the first time and it isn’t right for you, ask within 7 days of paying and we’ll refund it in full. Your organization moves back to the Free plan.
• Payments made by mistake. If you paid twice, paid for the wrong plan, or paid and your plan didn’t switch on, tell us within 30 days and we’ll refund the payment (or apply it to the right plan, if you prefer).
• If we can’t provide the service. If BahaySuite is unavailable for a long period because of us, we’ll refund or credit the affected days.

Otherwise, payments for a period that has already started aren’t refunded, including when you cancel, move to a smaller plan or stop using BahaySuite part-way through. Paying early for the next period is refundable in full until that period begins.

Email support@bahaysuite.com from your account’s address with your organization’s name and the payment date. We reply within 2 business days. An approved refund is sent through PayMongo where the payment method allows it, or otherwise to a GCash or bank account in the name of the person who paid, usually within 7 business days.

Money that tenants and guests pay landlords through BahaySuite pay links or booking pages goes directly to the landlord. BahaySuite never receives it and can’t refund it. Cancellations and refunds of rent, deposits and bookings follow the landlord’s or host’s own policy, so please contact them directly. Landlords who take payments through their own PayMongo account can issue refunds from their PayMongo dashboard.