Terms of Service

You need an account to use BahaySuite. Give us accurate details, keep your password to yourself, and tell us straight away if you think someone else has used your account. You are responsible for what happens in your organization, including what the team members you invite do there.

You must be at least 18 years old and able to enter into a contract.

BahaySuite helps you keep a calendar of your units, record reservations and leases, schedule rent and utility charges, send tenants pay links and reminders, take direct bookings, and organize cleaning and maintenance. We add, change and occasionally retire features; we’ll tell you in advance about changes that take away something you pay for.

Calendar sync with Airbnb, Booking.com, Agoda and Vrbo works through the calendar (iCal) links those sites provide. Those sites decide how often they read and publish their calendars, so a booking can take some time to appear on the other side. Always check a channel’s own calendar before relying on availability, and keep your listings’ own settings up to date.

BahaySuite never holds your money. Rent, deposits and booking payments go directly from your tenants and guests to you: to your own GCash, bank account or PayMongo account. BahaySuite shows your payment details, records the payments, and (if you connect your own PayMongo account) confirms online payments automatically.

• We are not a party to your leases or bookings. The agreement, the rent, deposits, refunds and any dispute are between you and your tenant or guest.
• If you connect PayMongo, PayMongo’s own terms and fees apply to those payments, and PayMongo pays out to you. You can disconnect it at any time.
• Check payments against your own GCash, bank or PayMongo records. We aren’t liable for payments a tenant says they made but that never reached you.

BahaySuite has a free plan and paid plans, with the prices shown on the pricing page in Philippine pesos. Paid plans are paid in advance for one month or one year, by QR Ph (GCash, Maya or any participating bank) through PayMongo.

• Plans do not renew automatically. We remind you before your paid period ends; you renew by paying for the next period. Paying early adds the new period after the current one.
• If a period ends unpaid, paid features stay on for a 3-day grace period. After that your organization moves to the Free plan. Your data is kept; features and limits of the Free plan apply until you pay again.
• Free trials of paid plans, where offered, end on the date shown and don’t turn into a paid plan by themselves.
• We may change prices. A new price applies from your next payment, never to a period you have already paid for, and we’ll announce changes at least 30 days ahead.

Refunds and cancellations are covered by our Refund & Cancellation Policy.

What you put into BahaySuite stays yours. You give us permission to store and process it only to run the service for you, as described in our Privacy Policy.

When you enter your tenants’, guests’ or staff’s personal information, you are the personal information controller under the Data Privacy Act of 2012 and we process it on your behalf. You are responsible for having a lawful basis to collect it and for telling those people how their information is used.

Don’t use BahaySuite to:

• break the law, including tax, consumer, privacy and anti-discrimination laws;
• list places you have no right to rent out, or take payments you aren’t owed;
• send messages or invitations to people who didn’t ask for them;
• try to get into other organizations’ data, overload or probe the service, or get around plan limits or security measures;
• resell or copy the service without our written permission.

We may suspend or close accounts that break these terms. Where it’s reasonable, we’ll tell you first and give you a chance to fix the problem and to export your data.

The demo organization (Santos Property Group) contains made-up sample data and is reset every night. Anything you enter there is deleted. Don’t put real personal information into it.

We work to keep BahaySuite running and your data backed up every night, but we can’t promise it will never be interrupted or error-free. Support is by email at support@bahaysuite.com, usually answered within one business day, Philippine time.

BahaySuite is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential losses (such as lost bookings, lost rent or lost profits), for what third parties like booking sites, PayMongo or banks do, or for double bookings caused by a channel not updating its calendar. Our total liability for any claim is limited to what you paid us for BahaySuite in the 12 months before the claim. Nothing in these terms limits rights you have under Philippine law that can’t be waived.

You can stop using BahaySuite at any time. To close your account and delete your organization’s data, email us from your account’s address; we’ll confirm and complete it within 30 days. You can ask us for an export of your data first.

We may update these terms. If a change matters, we’ll tell you by email or in the app at least 14 days before it applies. Continuing to use BahaySuite after that means you accept the new terms.

These terms are governed by the laws of the Republic of the Philippines. Any dispute that we can’t settle together will be brought before the proper courts of Iloilo City.

GCash, Maya, PayMongo, Airbnb, Booking.com, Agoda, Vrbo, Facebook and the other product names mentioned on BahaySuite are trademarks of their respective owners. We use them only to say which services BahaySuite works with or which payment methods you can offer. BahaySuite is not affiliated with, sponsored by or endorsed by any of them.