Connect your Page
- Open Settings → Messenger and click Connect Facebook Page.
- Sign in with the Facebook account that manages your Page, allow what BahaySuite asks for, and choose the Page.
- If you manage several Pages, pick the one guests message on Which Page should BahaySuite answer? and click Connect this Page.
Reply from the Inbox
New messages appear under Inbox with the person’s name and photo, and the Inbox shows how many are waiting. Open a conversation, type your reply and press Enter. Messenger only lets a Page reply within 24 hours of the person’s last message; after that the reply box closes until they write again.
Link a conversation to a guest or tenant
Click Link and pick the guest or tenant (or create a new guest). Their bookings or current lease then show above the chat, and a Messenger button appears on their page and on their reservations.
When someone is linked and wrote in the last 24 hours, your automatic messages (check-in details, receipts) go to them on Messenger instead of by email.
Automatic replies
Open Settings → Messenger → Automatic replies to set up a bot that answers common questions for you, any time of day. The preview on the right answers like the real bot, so you can test before you save.
- Menu: the ☰ in Messenger, with up to 6 items: an answer, Talk to a person, your booking website or a link.
- Welcome: a greeting people see before they write, and a first message that says it’s automatic, with buttons.
- Starter questions: up to 4 questions people can tap before they’ve written anything.
- Answers: when a message has one of an answer’s keywords (English or Taglish, like magkano), the bot sends it. If nothing matches, it stays quiet and you answer.
- Your units and free dates: Our units shows each place with its photo and nightly rate. Check dates asks for dates (or takes them as typed, like “Oct 18 to 20” or “this weekend”) and shows the units free on those dates with the total, from your calendar. With your booking website on, Book these dates opens it with the unit and dates filled in.
- Tenants: in a chat you’ve linked to a tenant, Pay rent shows their balance with their own pay link, and Report a repair turns their description into a maintenance ticket. In a chat that isn’t linked, the bot asks you to link it.
- Away message: outside your hours, one reply saying when you’ll be back.
AI replies (with the AI Assistant): for messages none of your answers or buttons cover, choose Suggest replies (the AI drafts a reply in the Inbox for you to check and send) or Reply automatically. The AI only uses the notes you write, your units and rates, and your calendar. It never books, takes payments or makes promises, and when it isn’t sure it says a person will reply and tells you. Each AI reply uses one AI action. In the Inbox, the ✨ button drafts a reply for any conversation.
When someone taps Talk to a person, or whenever you reply yourself (here or on Facebook), the bot stays quiet in that conversation for 12 hours. Use Bot on / Bot paused at the top of a conversation to switch it yourself.
Disconnect
Settings → Messenger → Disconnect stops BahaySuite from receiving the Page’s messages. You can also remove BahaySuite from your Facebook settings at any time.